Refund and Returns Policy – Save the Catwalk Merchandise

Raffle tickets are non-refundable and non-transferable once purchased, per Wisconsin raffle regulations. Everything below applies to merchandise purchases only.

Overview

Our return policy lasts 14 days from the date of delivery or pickup. If 14 days have passed since you received your item, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition you received it, with tags attached where applicable. We require a receipt or proof of purchase to complete any return.

Non-Returnable Items

Custom or one-of-a-kind pieces — including metal art and similar handcrafted items — are final sale, unless the item arrives damaged or defective.

Refunds

Once we receive and inspect your return, we’ll email you to confirm we’ve received it and let you know whether your refund is approved. If approved, your refund will be issued to your original payment method.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company — it can take some time for a refund to post officially. Next, contact your bank, since there’s often processing time on their end too. If you’ve done all of this and still haven’t received your refund, contact us at savethealgomacatwalk@gmail.com.

Sale items

Items purchased at a discounted or sale price may be refunded, but only for the amount actually paid — not the item’s regular price. Sale items are not eligible for exchange.

Exchanges

We only replace items if they arrive defective or damaged. To request an exchange, email us at savethealgomacatwalk@gmail.com with your order number and a photo of the issue.

Gifts

If your item was purchased and shipped as a gift, we’ll issue a gift credit for the value of your return once we receive it back. If the item wasn’t marked as a gift at checkout, any refund will go to the original purchaser instead.

Shipping Costs

Original shipping charges are non-refundable.
You’re responsible for return shipping costs. We recommend a trackable shipping method, as we can’t guarantee we’ll receive an untracked return, and lost-in-transit returns won’t be refunded.
Items originally picked up locally must also be returned in person to our pickup location.